Reference

How 558h Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account and process payments through JazzCash, Easypaisa or Raast.

Account data stays with usJazzCash, Easypaisa, Raast transaction records protectedYou can request your data any timeNo sale of personal information to third partiesAvailable where local law permits
558h How 558h Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply standard encryption to data in transit and at rest. Your account login is protected by an OTP sent to your registered mobile number each time you sign in from a new device. Session tokens expire automatically after a period of inactivity, so your account does not stay open on a shared phone. Cookies on the platform are used for session management and to remember your payment preference — for example, whether you last used JazzCash or Easypaisa — so the wallet row loads ready on your next visit.

Data Retention

We keep your account data only as long as your account is active or as required by applicable local law. Once you close your account, personal data is deleted or anonymised.

Cookie Use

Cookies handle session continuity and payment preference recall. You can clear cookies at any time through your browser; this will reset saved wallet preferences on the platform.

Account Security

Every new-device login triggers a mobile OTP to your registered number. If you receive an OTP you did not request, contact support immediately through the in-account chat.

Third-Party Sharing

We do not sell your data. Payment processors such as JazzCash and Easypaisa receive only the transaction data needed to complete your transfer — nothing beyond that.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove data we hold about your account, our support team handles these requests directly. You can reach us through live chat in the platform, by email, or through the in-account help section. We aim to respond to data requests within a reasonable time and will confirm receipt as soon as your message comes through.

Team online

Live Chat

Open the chat widget from inside your account. Describe your data request and our team will walk you through the next step.

Email Support

Send your request to our support address listed in the account help section. Include your registered mobile number for faster verification.

In-Account Help

Head to Settings, then Help and tap Privacy Request. Fill in the short form and we will log your case with a reference number.

Common Questions About Your Privacy on 558h

These are the questions we hear most often about how your data is handled. If your question is not covered here, the in-account help form is the fastest path to a direct answer.

We collect your name, mobile number, and the payment method you register with — JazzCash, Easypaisa or Raast. Device and session data is also logged to keep your account secure.

No. Transaction records are shared only with the relevant payment processor to complete the transfer. We do not pass that data to advertisers or unrelated third parties.

Once your account is closed, we delete or anonymise personal data unless local law requires us to retain specific records for a defined period. We will confirm the timeline on request.

Yes. Submit a data-access request through Settings, then Help, or contact support via live chat. We will confirm receipt and send your data summary within a reasonable timeframe.

Use the Privacy Request form in the in-account help section or email support with your registered mobile number. We will process corrections and deletions where local law allows.

We use session cookies for login continuity and preference cookies to recall your last payment method — for example, whether you used Raast or Easypaisa. You can clear cookies in your browser at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.